‘If company face any challenges, customers will suffer’
Company profile: Grameen Phone
Grameenphone Ltd. is the largest mobile telecommunications operator in Bangladesh in terms of revenue, coverage and subscriber base. The company was incorporated on 10 October 1996 as a private limited company. Grameenphone converted to a public limited company on 25 June 2007.
Case:
Grameenphone has been barred by the regulator from rolling out new packages/services or importing network equipment in an attempt to pile up pressure on the operator to clear dues of Tk 12,580 crore as per audit claims.
In the culmination of a legal battle, the Supreme Court directed Grameenphone to pay Tk 2,000 crore by February 23, but the operator expressed its intention to pay only Tk 575 crore in twelve instalments and filed a review petition to that end.
Because of the tussle with the regulator, the mobile industry was deprived of Tk 5,000 crore investment last year and is now struggling to prepare a complete plan for 2020.
Grameenphone will give more emphasis on innovation and localisation of digital services in the days to come and raise its game further to understand the needs of customers, said Yasir Azman, chief executive officer of the country’s leading mobile phone operator, yesterday.
The operator will go through a rough patch while ensuring a quality network if the ongoing disputes with the regulator are not resolved within the next few weeks, said Azman in his first press meet after becoming the first Bangladeshi national to take the reins of the company.
He termed the situation critical, saying the regulator is being rigid with the allocation of second mobile numbering scheme, due to which existing allotment will run out within a week or two. Operators cannot also sell used SIMs.
The Grameenphone CEO said there are some misconceptions about their contribution to the country. Grameenphone has so far contributed around Tk 75,450 crore to the state coffer, he said. From every Tk 100 of their revenue, the company has paid Tk 59.2 to the government in the form of taxes, VAT, duties, licence/spectrum and revenue fees, he add. "
Analysis report:
Grameenphone has not been able to invest as per its plans for the last six months and if the situation lingers for another six months, its network will fail to bear the huge loads of customers and
Ethically its their responsibility cause;
“A large number of customers and businesses are dependent on their network. If they face any challenges, customers will suffer." A business in conducted and ran through decisions that envolves ethics of business. As the compnay indicated is a serivce providing company, their main or you can day the only priority would be, having the customers satisfied and unsuffered. So if the companies wrong plan policies hamper the customer's satisfactio, they should be taken in to serious consideration to keep the Ethics of Business maintaine..
Company profile: Grameen Phone
Grameenphone Ltd. is the largest mobile telecommunications operator in Bangladesh in terms of revenue, coverage and subscriber base. The company was incorporated on 10 October 1996 as a private limited company. Grameenphone converted to a public limited company on 25 June 2007.
Case:
Grameenphone has been barred by the regulator from rolling out new packages/services or importing network equipment in an attempt to pile up pressure on the operator to clear dues of Tk 12,580 crore as per audit claims.
In the culmination of a legal battle, the Supreme Court directed Grameenphone to pay Tk 2,000 crore by February 23, but the operator expressed its intention to pay only Tk 575 crore in twelve instalments and filed a review petition to that end.
Because of the tussle with the regulator, the mobile industry was deprived of Tk 5,000 crore investment last year and is now struggling to prepare a complete plan for 2020.
Grameenphone will give more emphasis on innovation and localisation of digital services in the days to come and raise its game further to understand the needs of customers, said Yasir Azman, chief executive officer of the country’s leading mobile phone operator, yesterday.
The operator will go through a rough patch while ensuring a quality network if the ongoing disputes with the regulator are not resolved within the next few weeks, said Azman in his first press meet after becoming the first Bangladeshi national to take the reins of the company.
He termed the situation critical, saying the regulator is being rigid with the allocation of second mobile numbering scheme, due to which existing allotment will run out within a week or two. Operators cannot also sell used SIMs.
The Grameenphone CEO said there are some misconceptions about their contribution to the country. Grameenphone has so far contributed around Tk 75,450 crore to the state coffer, he said. From every Tk 100 of their revenue, the company has paid Tk 59.2 to the government in the form of taxes, VAT, duties, licence/spectrum and revenue fees, he add. "
Analysis report:
Grameenphone has not been able to invest as per its plans for the last six months and if the situation lingers for another six months, its network will fail to bear the huge loads of customers and
Ethically its their responsibility cause;
“A large number of customers and businesses are dependent on their network. If they face any challenges, customers will suffer." A business in conducted and ran through decisions that envolves ethics of business. As the compnay indicated is a serivce providing company, their main or you can day the only priority would be, having the customers satisfied and unsuffered. So if the companies wrong plan policies hamper the customer's satisfactio, they should be taken in to serious consideration to keep the Ethics of Business maintaine..
